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FAQ

The Answers You Need

More coming soon

How do I choose a table size?

When choosing the right table for your space, the main thing to consider is the space itself. In most cases we're limited by the room we're in which may dictate what is realistic in terms of table size. Be sure to allow 36" to pass around the table. This should be on at leat one end. The next thing to consider is the amount of guests you would lke to seat. For comfort, we suggest a minimum of 24-26" of space per person. This means to seat 6 you would require a 6 ft table

Are there any benefits for first-time customers?

Members can start to enjoy benefits instantly once they sign up. First-time members receive 50 points towards special discounts and promotions. Members also receive access to exclusive collections, members-only areas, and other perks. Sign up for our newsletter and receive $100 off your first purchase*

Do you have a customer referral program?

Our team is working on several programs designed to allow collaboration with our customers, designers, and builders across Canada. Join our mailing list to stay up-to-date on the launch of our various programs.

Do you offer delivery?

Furniture District offers specialized white-glove delivery to 90% of Canadian cities. If you live outside our sevice areas, you can also pick up your product at the nearest Furniture District shipping center.

How much is delivery?

Our white-glove delivery service pricing is a flat rate price that is set based on the product you purchase. Sign up for a premium membership and enjoy free white-glove delivery across Canada

How are makers vetted?

All our makers go through an intensive onboarding process that includes vetting by a Furniture District team member. Because we're also furniture makers, we know what questions to ask and have thouroghly ensured that every maker complies with our quality standards.

How long is your warranty?

Furniture District only works with makers who will stand behind their products for a minimum of 2 years. To ensure this, we handle all warranty claims personally to ensure that their is fair treatment to all parties and a reasonable solution is found. We are invested in making sure your products last.

What if the product arrives damaged?

Furniture District only works with makers who will stand behind their products for a minimum of 2 years. To ensure this, we handle all warranty claims personally to ensure that their is fair treatment to all parties and a reasonable solution is found. We are invested in making sure your products last.

What is your buy-back guarantee?

Furniture District is committed to your absolute satisfaction. That is why we offer a full buy-back guarantee, even on custom items. If you're not 100% satisfied, contact our support staff and we will buy back your product within 7 days of delivery.

What is your cancellation policy?

With Furniture District, you're never stuck with a purchase you don't want. If you change your mind anytime before the product is complete, you will receive a full refund of your purchase.

How do I become a Furniture District Member?

If your'e a maker, designer or reseller, you can apply to join our growing collective of Candian professionals. Just follow the link at the top of the website or under the About tab.

Join Our Mailing List

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